About Services Work with me
Ecommerce Trading ✦ Supply Chain Planning ✦ Operations Management ✦ Inventory & Forecasting ✦ Process Optimisation ✦ Shopify & Platform Management ✦ Ecommerce Trading ✦ Supply Chain Planning ✦ Operations Management ✦ Inventory & Forecasting ✦ Process Optimisation ✦ Shopify & Platform Management ✦

Freelance ecommerce & operations

Making the ops
side of retail
actually work.

Flexible, experienced support for founder-led brands who need someone who hits the ground running — no hand-holding required.

Work with me See what I do
10+ years in
retail ops
Zita McKimm

Previously worked with

LVMH QVC Estée Lauder B&Q Ted Baker The British Blanket Co.
Operations Ecommerce Planning Trading Supply Chain Forecasting Operations Ecommerce Planning Trading Supply Chain Forecasting

About

The person
behind the edit

I'm a London-based ecommerce and operations consultant with over 10 years of experience in retail — from luxury brands at LVMH to trading strategy at QVC, and supply chain planning at Estée Lauder and B&Q.

I work with founder-led brands who need experienced ops support but don't want the overhead of a full-time hire. Whether it's a one-off project or ongoing monthly support, I slot in quickly and get things done.

The kinds of problems I solve: stock going out of sync, ecommerce performance falling behind, processes that live in someone's head, teams that are stretched too thin.

"I bring ideas, execution, and a genuine passion for helping retail brands unlock their potential."

10+
Years of experienceAcross ecommerce, supply chain, trading and operations
99%
Online availability achievedLeading stock planning improvements for Givenchy at LVMH
6+
Brands supported simultaneouslyAcross distinct systems and business models at LVMH
Flex
Fully flexible engagementA few days a month or regular weekly support — whatever works

What I do

The edit

Practical, hands-on support across the areas that keep ecommerce businesses running smoothly.

01

Ecommerce Trading & Performance

Day-to-day trading management, site optimisation, and performance reporting that keeps your online channel sharp.

  • Trading strategy & execution
  • Site audits & CRO
  • Campaign planning & QA
  • Analytics & reporting
  • Shopify & platform management

02

Stock Planning & Supply Chain

Demand forecasting and inventory management that means fewer stockouts, less over-ordering, and better margin control.

  • Demand forecasting
  • Inventory management
  • Supplier communications
  • B2B replenishment
  • Seasonal planning

03

Operations & Process

Fixing the things that slow your team down — from system workflows to cross-functional coordination and everything in between.

  • Process documentation
  • Operations management
  • System optimisation
  • Team & stakeholder support
  • Project coordination

How it works

Simple, flexible, no faff

01

Get in touch

Drop me an email with a bit of context on your business and what you're trying to solve.

02

Quick chat

We'll have an informal call — no pitch, just a conversation about where I can genuinely help.

03

Agree the shape

We figure out the right structure — a project, a retainer, or a few days a month. Whatever fits.

04

Hit the ground

I pick things up quickly and fit in seamlessly. Minimal disruption, maximum output from day one.

Work with me

Let's have a
conversation

No formal proposals or lengthy processes. Just a straightforward conversation about whether I can help.

Fill in the form and I'll be in touch shortly.

Flexible by design

Retainer
Ongoing monthly support A set number of days per month — consistent, reliable ops support without a full-time hire.
Project
One-off project A specific problem to solve, a launch to support, or a process to fix. Defined scope, clear output.
Ad hoc
As-and-when support Need an extra pair of hands during busy periods? Available for flexible, short-notice support.